Virbac Limited (also referred as “we”, “us”, “our”) understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our Site. Site refers to our our primary website uk.virbac.com named Virbac UK Web Store as well as any other websites under our control, where we place this privacy policy - and will only collect and use information in ways that are useful to you as a user or visitor and in a manner consistent with your rights and our obligations under the law.

This Privacy Policy describes how your personal information is collected, used, and shared notably when you visit or make a purchase from our Site.

This Privacy Policy applies only to your use of our identified Site. It does not extend to any websites that are linked to from our Sites (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing them with any data.

What personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Server-side tagging to collect anonymous data for analytics purposes

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• your name, 
• billing address, 
• shipping address, 
• payment information for all accepted payments Visa, Mastercard, PayPal, Apple Pay, Google Pay.
• email address, and 
• phone number.

This is called Order Information.

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

Why do we collect your personal information

We collect your personal information to:

Provide and maintain our services, including to monitor the usage of our site.

Create your account: if you purchase a product from the site, we will set up a password-protected direct online access to your user-related data saved in the customer account. If you do not wish to have a password-protected customer account, you can close it at any time. Please send a written request (e.g. email or letter) to our contact address (see “your rights” for contact details). (Legal basis: Art. 6 (1) lit. b) UK GDPR)

Manage your order: if you wish to order from the site, the conclusion of the contract requires you to state your personal data or transfer it from the existing customer account. Your given data is essential and necessary to process your order. Required information is marked separately; further information is voluntary. (Legal basis: Art. 6 (1) lit. b) UK GDPR)

Contact you: by email, phone, SMS, or other forms of electronic communication you consent to, including push notifications regarding updates or communications related to functionalities, products, or services

Subscribe to Newsletter: on the Site, users are given the opportunity to subscribe to our enterprise's newsletter. Virbac Limited regularly informs its customers, prospects, and business partners via newsletter about:

• New products
• Practical tips
• Product recommendations
• New services
• Coupons

You can only receive the Virbac UK Web Store newsletter if (1) you have a valid e-mail address and (2) you register for the newsletter to be sent. For legal reasons, a confirmation e-mail will be sent to the e-mail address registered for the newsletter, according to the double opt-in procedure. This confirmation e-mail is used to prove whether – you – the owner of the e-mail address, have given consent to receive the newsletter. ((Legal basis is Art. 6 (1) lit. a) UK GDPR)

Product recommendations: as a Virbac UK Web Store customer, you will regularly receive  product recommendations and practical tips by e-mail. You will receive these product recommendations regardless of whether or not you have subscribed to a newsletter. We would like to inform you about our products that might be of interest to you based on your recent purchases. You will also receive useful tips for using our products.
If you no longer wish to receive any advertising messages from us, you can cancel the subscription at any time. Please send your cancellation notice in writing (e-mail, letter) to our contact address (see “Your Rights” for contact details). Of course, you will find a link to unsubscribe at the bottom of each e-mail. (Legal basis is Art. 6 (1) lit. f) UK GDPR).

Manage your requests: to process and respond to your requests. 

For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site and products, services, marketing and your experience.

How do we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: 

• Communicate with you
• Screen our orders for potential risk or fraud (Legal basis is Art. 6 (1) lit. c) UK GDPR).
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to detect potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

Sharing your personal information

We may share your personal information in the following situations:

With Service Providers: we may share your personal information with service providers to monitor and analyse the use of our Site, for payment processing, to contact you.

The recipients of your data are the authorised persons within Virbac Limited and VIRBAC, the French parent company, who are in charge of processing, as well as our subcontractors in charge of hosting the Site and the support service:

BigCommerce Software Ireland Ltd
Block A, George's Quay Plaza, George's Quay
Dublin 2, D02 E440, Ireland
Company registration n°:  11375584

Platform SH

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use the Site. To know how Google uses your Personal Information click https://policies.google.com/privacy?hl=en.

With Affiliates: we may share your information with Virbac’s Affiliates, in which case we will require those affiliates to honor this Privacy Policy. Virbac Limited include Our parent company in France and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

For business transfers: we may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

With business partners: with your consent, we may share your information with our business partners to offer you certain products, services or promotions.

With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Transfer outside the UK

Where we transfer personal information from inside the UK to outside the UK, we are required to take specific measures to safeguard the relevant personal information. Certain countries outside the UK have been approved by the UK government as providing essentially equivalent protections to UK data protection laws and therefore no additional safeguards are required to export personal information to these jurisdictions. In countries which are not subject to this approval, we will establish legal grounds justifying such transfer, such as model contractual clauses, or other legal grounds permitted by applicable legal requirements.

Behavioural advertising
 

Based on your consent only, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Your rights

Providing us with your data does not mean you lose control of them. Under certain circumstances, the UK GDPR grants you rights regarding your personal data including the right to:

• Access your personal data
• Correct your personal data
• Erase your personal data
• Restrict your personal data processing
• Receive a copy of certain personal data or transfer that personal data
• Object to personal data processing
• Not to be subject to automated decision-making, including profiling, in certain circumstances

If you would like to exercise this right, please contact us by emailing enquiries@virbac.co.uk

You can also object to receiving targeted information about our services that we offer you by email or telephone. If you do not wish to receive information about our products or services, you can inform us via the email address enquiries@virbac.co.uk.

We will do our utmost to respond satisfactorily to your requests. If, for any reason whatsoever, you consider that our response is unsatisfactory, we inform you that you may lodge a complaint with the national supervisory authority (www.ico.org.uk).

Data retention

You can request suspension or deletion of your account at any time by visiting your profile. Your data will be kept for the entire duration of use of the service and according to the terms set out hereinafter.

When you place an order through the Site, we will maintain your Order Information for our records and, after limit processing for two years after your last connection or your last purchase. This  means that your data will be stored and used to comply with legal obligations (e.g.: commercial and tax law obligations).

Security

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection requirements.

All information you provide to us is stored on our secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

Minors

The Site is not intended for individuals under the age of 18 years.

Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us: privacy@virbac.co.uk

About cookies

We use various cookies to enhance the interactivity of the application and the service.

What is a "cookie"? A "cookie" is a string of information, usually small in size and identified by name, that may be sent to your browser by a website to which you connect. Your web browser will keep it for a certain period of time, and will send it back to the web server each time you connect to it again. Cookies have multiple uses: they can be used to remember your customer ID on a merchant site, the current contents of your shopping cart, an ID allowing you to track your navigation for statistical or advertising purposes, etc.

The use of : 

• functional cookies is justified according to Art. 6 (1) sent. 1 lit. f) UK GDPR.
• tracking and analytical tools is justified according to Art. 6 (1) sent. 1 lit. a) UK GDPR.

Cookies used by Virbac Limited, enable the application to function optimally. You can block and delete them by using your browser's settings ; however this may affect your user experience.

Cookies used and listed below: