If you have a query about a product or order our support team are here to help!
Our service hours are:
- 08:30 - 17:00 Monday to Thursday
- 08:30 - 16:30 Friday
- Closed on weekends and Bank Holidays
Prescription medicine enquiries: If your enquiry relates to a prescription medicine please contact your prescribing veterinary surgeon. Regretfully by law we are unable to offer guidance on the use of prescription medicines directly to pet owners. This does not include suspected adverse reaction reports which can be submitted directly to us.
Contact us
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General Enquiries
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Call our Customer Service team
Most frequently asked questions
Our standard delivery charge to UK mainland addresses is £4.95. We offer free delivery on orders over £70. Delivery takes 1-3 working days and is shipped via DPD.
Yes! Our subscription service is very flexible so you can pause, skip or cancel your subscription at any time. In order to cancel your subscription you need to log in to your account and go to the "Subscription" section. Find the subscription you want to cancel, click on "Edit" and then on "Cancel subscription". Click "Ok" and your subscription will be cancelled.
If an item you choose is not available, we will send you a message letting you know. If, on the other hand, you do not want to continue with the replacement subscription, you can cancel the subscription. If you would like to return a subscription product, please see our delivery and returns information.
The subscription service that we offer is a brand new incentive that we are proud to be able to offer. As we roll this subscription service out we have decided to launch with a few of our most popular products. This will enable us time to fully test the systems and to ensure that we are functional before opening the subscription service up to more products. Please keep an eye on the website as more and more products become available for subscription in the near future.
In that case, simply fill out our online form. Our team will get back to you once your vet has been added to the list and you can update your account.